1. Where are we located?
Pages
121 Shaftesbury Avenue
London
WC2H 8AD
2. Do your prices include VAT?
The Pages webshop has been designed as a website primarily aimed at the professional hotel, restaurant and catering trade, therefore prices shown are exclusive of VAT. The appropriate VAT amount will be added to your bill at checkout.
3. What payment methods do you accept?
We accept the following credit and debit cards in payment for online orders:
Visa, Mastercard, Visa Debit and Visa Electron.
4. When do you charge my credit card?
Once the order has been accepted payment will be deducted from your credit/debit card.
5. How secure is my online order?
Secure Socket Layer
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your computer transmission and our server, so that only data to and from these sources can be valid.
If you are using Mozilla Firefox or Microsoft Internet Explorer for browsing, your transactions will be fully encrypted and secure when you buy. Both Firefox and Internet Explorer are available as free downloads from the following sites:
* Mozilla Firefox: http://www.mozilla.com/firefox/
* Microsoft Internet Explorer: http://www.microsoft.com/windows/ie/default.asp
If you would like to use a different browser, make sure that the browser you choose supports SSL encryption. Check your browser's security.
6. How quickly should I expect a response to my online order?
You will receive an email confirmation of your order. Most email receipts will be received within fifteen minutes.
7. What if I haven’t Received an order confirmation
We would ask you to allow up to twenty-four hours for the confirmation to be delivered before contacting the helpdesk. Additionally, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.
8. Will I be notified when my order is ready for dispatch?
Yes, you will receive an email confirmation that your order has been processed and is ready for dispatch.
9. What do you charge for Postage and Packing?
All orders over £30 ex VAT will be free of delivery within Mainland UK. Orders with a value less than £30 (before any voucher discount) will carry a delivery charge of £5.00 (ex VAT). Please refer to our Delivery and Returns Section for details on other delivery options.
10. Heavy Electricals
If you require assistance in installation or are purchasing equipment that requires a site visit then please call our Customer Services Department who will be happy to make all the appropriate arrangements.
Delivery of all equipment is assumed to be made to the ground floor entrance of the building concerned and does not include negotiating stairs and lifts. Customers are responsible for ensuring that the equipment will fit through doorways etc. Any delivery charges caused by aborted deliveries will be the customer’s responsibility.
11. When and how is my order sent to me?
Your order will be securely packaged and dispatched using a courier service or one of our delivery vans (depending on location).
Deliveries will normally be on a next working day basis if the order is placed before 5pm. Monday - Friday. Any orders placed over the weekend will usually be despatched on Monday for delivery on Tuesday. Next day delivery excludes weekends - please note the premium service should you require Saturday or timed deliveries. Please refer to the Delivery and Returns section for further details.
12. What if an item is out of stock?
On the rare occasion that an item is out of stock, we will email you as soon as possible and give you the option of delivering your order without the item or holding your order until the item is back in stock. If you choose to receive the out of stock item separately, when it comes back in stock, there will NOT be an additional charge made for delivery.
13. How do I get an invoice/receipt?
Having successfully ordered your product(s), when the goods are despatched an online invoice will be loaded into your account which you can then view and print. Additionally, you will also receive your invoice in the post.
14. Who can I contact if I’m not happy with any aspect of my order
If you are unhappy with any aspect of your order please contact our sales team who will be happy to help. If you have any other queries regarding your order or other webshop related question, please e-mail Customer Services CustomerServices@PagesCatering.co.uk. We pride ourselves on customer service and we endeavour to reply to all enquiries within 24 hours. Alternatively, call +44 (0845) 373 4017.
15. Can you send me a catalogue?
Please contact our sales team who will arrange for a catalogue to be sent to you.
16. Can I see a representative?
Pages has representatives working within the UK. Please contact our sales team who will be pleased to make arrangements for you to see a representative.
17. I am looking for something that is not shown on your website.
The selection of products on our website is indicative of the extensive range that Pages offers. However, if you do not see exactly what you require please contact our sales team.
19. Thinking of returning an item?
If an item is received damaged or broken or you are considering returning one or more items from your order, please refer to the Delivery & Returns section, which will give you clear instructions on how to proceed.
